Refund policy

ARTICLE 8: WARRANTY - RETURNS - REFUNDS - WITHDRAWAL

Items supplied by https://chic-et-chat.com/ are new and guaranteed against any defect. They are identical to those sold in traditional stores and come from all of our listed publishers and suppliers.

If an item turns out to be defective or not as described, the buyer has 15 working days from receipt of the items to request an exchange or a refund. If the fifteen (15) day period would normally expire on a Saturday, a Sunday or a public holiday, it is extended to the next working day.

The customer must return the new or unused items in full and in their original, intact packaging, together with any accessories, instructions for use and documentation (imperatively in the original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to sales@chic-et-chat.com (with a description and photos attached). Personalized products (ID tags and collars) cannot be returned.

If the right of withdrawal is exercised, Chic et Chat® is required to refund the amounts paid by the customer, free of charge, except for return costs. The refund is due within a maximum of 14 working days from the date the returned parcel(s) are received.

Return shipping costs remain your responsibility.

In the event of a refund, we guarantee that it will be made within 14 days or less of the date the returned parcel is received. No cash-on-delivery shipment will be accepted, for any reason whatsoever.